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A superb little book on customer service
Call 0151 342 6405 or email [email protected]
Author: Ken Blanchard
ISBN: 0006530699 (Click here to buy from Amazon)
Raving Fans
A straightforward and snappy guide to successful customer service, this text should prove useful in every kind of organisation or business which wishes to deliver efficient customer service and achieve bottom-line results.
[Review from Amazon]
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